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Developer Guides

Comprehensive guides for adding caller context and memory to your contact center or AI agent platform.

Platform Integration Guides​

Add Caller Memory to Twilio Calls​

Complete guide to adding caller context to Twilio voice calls using Programmable Voice, Studio, and Functions.

Best for: Twilio developers, IVR developers Time to implement: 15-20 minutes Difficulty: Easy

Persist Caller Context in Amazon Connect​

How to save and retrieve caller context in Amazon Connect contact flows using Lambda functions.

Best for: AWS/Amazon Connect developers Time to implement: 20-30 minutes Difficulty: Intermediate

AI Agent Guides​

Add Call Context to AI Phone Agents​

Platform-agnostic guide for giving AI phone agents memory and context across calls.

Best for: AI/ML developers, voice AI engineers Time to implement: 10-30 minutes (varies by platform) Difficulty: Easy to Intermediate

Best Practices & Strategy​

Reduce AHT with Caller Context​

Data-driven strategies to reduce Average Handle Time using caller context. For contact center managers.

Best for: Contact center managers, operations directors ROI: 25-40% AHT reduction Read time: 15 minutes

How Caller Identity + History Should Be Stored​

Architectural guide for storing caller identity and conversation history. Database design, privacy, and scaling.

Best for: Technical architects, CTOs, senior developers Read time: 20-25 minutes Difficulty: Advanced

Quick Comparison​

GuideAudienceFocusTime
Twilio Caller MemoryDevelopersPlatform integration15 min
Amazon Connect ContextDevelopersPlatform integration25 min
AI Phone Agent ContextAI/ML EngineersPlatform-agnostic AI15 min
Reduce AHTBusiness/OpsROI & Strategy15 min
Caller Identity StorageArchitectsData architecture25 min

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